A fully-managed cold outbound operation that finds the businesses who need Creatica's work, opens conversations in your voice, and delivers warm bookings straight to your team — all while you focus on what you do best.
A complete, end-to-end cold outbound operation built specifically for creative agencies. Every prospect is hand-qualified, every email is personalized in your brand voice, every reply is intelligently routed. Your team focuses on creative work and closing — the system handles everything else.
Every decision in this system flows from three rules. If something contradicts these, it doesn't get built.
Every minute of delay after a positive reply destroys close rate. Industry data: 5-min response = 21× sales-process entry; 1-hr response = 7× qualification rate vs 2-hr wait. SLA: <15 min A-tier, <1 hr everyone, <2 hr soft objections — paced through a randomized 15-min–2-hr human-feeling window so replies read 1:1, not bot-instant.
Creatica's reputation never gets damaged because the guardrails physically can't be bypassed. 25 sends/inbox/day cap (well under spam thresholds), 10 separated domains, daily health monitoring with auto-shutoff, every email verified pre-send, Makavele reviews every email for the first 4–6 weeks.
We never lose a soft lead to weak classification, and we never burn an unsubscribe. "Yes/interested" → SDR closes within SLA. "Maybe / not now / send info / price?" → soft yes, sequence continues with reframed next touch. "Stop / unsubscribe" → permanent suppression in 30 seconds.
The system scrapes target markets for businesses who genuinely need creative services — outdated websites, weak brand presence, no video content, generic stock imagery.
Every prospect is scored on 25 criteria measuring business fit, gap strength, and contactability. Only the strongest leads enter the email sequence — no spray-and-pray.
AI fills in personalization slots only — the email structure stays consistent with Creatica's brand voice. Every claim cites a real source. No generic AI-sounding outreach.
Three emails, each shifting the value proposition angle. Industry data proves three touches max — anything beyond becomes spam-coded. We optimize for conversion within those three.
When prospects reply, the system classifies the intent, extracts phone numbers and meeting times, and routes everything to your sales rep with a full conversation audit.
Interested prospects book directly into Creatica's Google Calendar through Google Appointment Schedules. Booking data flows straight into your CRM.
Hot prospects can opt in to chat over WhatsApp Business — higher conversion than email follow-ups. Your team gets real-time WhatsApp audits of every booking.
Every week the system analyzes what's working — which subject lines, gap callouts, verticals — and refines its own approach. Performance compounds month over month.
From discovering a prospect to closing a deal — every step automated except the ones that matter most. Swipe through to explore each stage.
The system scrapes Google Maps for businesses matching Creatica's ideal client profile — Toronto tech startups, GTA dental, med spas, and more.
25-point custom scoring measures business fit, gap strength, contactability, and trigger signals. Top tier enters the sequence; lower tiers archive for future.
AI fills personalization slots while structure stays in Creatica's voice. Every claim cites a real, verifiable source about the prospect.
Day 0 / Day 4 / Day 8. Each email shifts the angle (Make Money → Save Time → Raise Status). State machine reacts to every reply: Yes stops sequence, Maybe continues with reframe, No suppresses permanently.
Every reply classified in seconds into Yes / Maybe = Yes / Referral / OOO / No. Errs toward respecting the prospect — when uncertain, suppresses rather than sends.
Positive reply → instant Slack DM + #creatica-bdr-hot thread (weeks 1–2) → WhatsApp ping (week 3+). Full audit packet: contact, gap, suggested reply, PDF case study, Cal.com link pre-filled.
Prospects book themselves into Creatica's Google Calendar via Google Appointment Schedules. Booking syncs instantly to your CRM.
Your sales team handles the conversation that matters. The system already did everything else — qualification, outreach, and booking.
The sequence isn't a fixed 3-email drip — it's a branching state machine that reacts to every prospect signal. Intervals are locked at Day 0 / Day 4 / Day 8 so the entire sequence wraps in 8 business days (long enough to catch second-look opens, short enough that context stays fresh).
flowchart TD
A["Day 0 — Email 1
Make Money angle
Service pitch + specific gap"] --> B{"Reply by Day 4?"}
B -->|YES| Z1["STOP sequence
SDR engages 15min–2hr"]
B -->|MAYBE/More Info| C
B -->|NO/Unsubscribe| Z2["PERMANENT suppression
30 sec"]
B -->|No reply| C
C["Day 4 — Email 2
Save Time angle
Done-for-you reframe + Loom offer"] --> D{"Reply by Day 8?"}
D -->|YES| Z1
D -->|MAYBE/More Info| E
D -->|NO/Unsubscribe| Z2
D -->|No reply| E
E["Day 8 — Email 3
Raise Status angle
New subject + personalized Loom"] --> F{"Reply within 7 days?"}
F -->|YES| Z1
F -->|Any objection| Z3["End sequence
Re-engage 90 days"]
F -->|No reply| Z3
style A fill:#FF6B35,stroke:#FF6B35,color:#fff
style C fill:#E85A24,stroke:#E85A24,color:#fff
style E fill:#C04618,stroke:#C04618,color:#fff
style Z1 fill:#1a7f37,stroke:#1a7f37,color:#fff
style Z2 fill:#c93030,stroke:#c93030,color:#fff
style Z3 fill:#7c5cff,stroke:#7c5cff,color:#fff
Day 0. Direct service pitch + the specific gap we found on their site or listing. Prospect sees a revenue lever they can pull. Cites a real source (LinkedIn post, Google review, missing schema, etc.).
Day 4. If Email 1 didn't land, reframe to "you don't have time to fix this — we'll do it for you." Offer a personalized Loom walkthrough of what we'd change. Done-for-you angle.
Day 8. New subject line (treat it as a fresh thread). Peer benchmarking reframe — "here's what your top-rated competitor is doing on their website." Includes a 60–90 sec personalized Loom case study from a similar client.
Every reply is classified into one of five intents within seconds of hitting the inbox. The classification is biased toward respecting the prospect — when uncertain, the system errs on the side of suppression, not continued sending.
Response time is the single biggest lever on close rate. Data: replying within 5 minutes to a positive reply increases sales-process entry 21×. Within 1 hour delivers a ~700% close-rate lift over waiting 2+ hours. After 60 minutes, qualification rates collapse 10×.
Even when the SDR is ready to respond instantly, the system queues their reply for delivery inside a randomized 15-min–2-hr window (weighted faster for A-tier). An instant 30-second response screams "bot" and can spook a high-value prospect. A response in 47 minutes reads as "they saw my email and made time."
The system pipeline for hot replies is engineered for conversion:
WhatsApp Business API powers all real-time team and prospect communication. Google Appointment Schedules handles bookings. Your CRM remains the single source of truth.
flowchart TD
A[The System] --> B[Cold Email Sent]
B --> C[Prospect Receives]
C -->|Replies positively| D[Reply Classified]
C -->|Clicks WhatsApp opt-in| E[WhatsApp Chat]
C -->|Books via signature link| F[Google Appointment]
D --> G[WhatsApp Audit to Sales Rep]
D --> H[CRM New Lead]
E --> G
E --> H
F --> I[Google Calendar Updated]
F --> H
G --> J[Sales Rep Acts]
J --> H
style A fill:#FF6B35,stroke:#FF6B35,color:#fff
style B fill:#E85A24,stroke:#E85A24,color:#fff
style E fill:#25D366,stroke:#25D366,color:#fff
style F fill:#4285F4,stroke:#4285F4,color:#fff
style G fill:#25D366,stroke:#25D366,color:#fff
style H fill:#FF6B35,stroke:#FF6B35,color:#fff
No prospect ever sees automation behind the scenes. Every email reads as written personally by a Creatica team member. WhatsApp conversations look like real human chats. Brand integrity is the entire game — protected at every layer.
Cold outbound can damage a brand if done wrong. Every architectural decision in this system exists to protect Creatica's data, voice, and reputation while delivering results.
The entire system is configured, monitored, and maintained by one trusted operator. No outsourced VAs, no shared logins, no third-party human access to your prospect data.
Every tool in the stack uses SOC 2 compliant infrastructure: Google Workspace, Microsoft 365, Supabase, Cloudflare. Industry-standard encryption in transit and at rest.
All API keys and credentials secured with 2FA enforcement, quarterly rotation schedule, and webhook signature validation to prevent spoofing or unauthorized access.
Full database backups every night, encrypted and stored in private cloud storage. 7-day point-in-time recovery available. Full disaster-recovery plan in place.
Every email sent, every reply received, every prospect interaction logged with timestamps. Full conversation history available for compliance review or analysis at any time.
Every email includes legally-required sender ID, Creatica's business address, and one-click unsubscribe. Suppression list is permanent and global — anyone who opts out is never contacted again.
The AI's writing voice is locked to a Creatica-approved baseline at launch. Every system update is checked for brand-voice compatibility before going live — no drift.
Every email is reviewed and approved before sending during the first 4–6 weeks. Quality stays consistent with Creatica's voice before automation accelerates.
AI cites real, verifiable sources for every claim. No fabricated stats, no fake "I noticed" claims that could embarrass. Every personalization is grounded in actual prospect data.
Sends are split across 10 separate sender domains — never Creatica's primary domain. Any issue with one domain is contained and doesn't affect the others.
Bounce rates, open rates, complaint rates monitored 24/7. System auto-pauses any campaign showing problems before reputation damage occurs.
Anyone who opts out is removed across all campaigns permanently. No risk of accidental re-contact across the 10-domain network or future re-engagement cycles.
Every tool selected for proven results in cold outbound. Industry-standard infrastructure that protects Creatica's domain reputation and ensures emails actually reach the inbox.
flowchart TD
subgraph LG ["Lead Generation"]
A1[Apify Google Maps Scraping]
A2[Apollo Decision-Maker Enrichment]
A3[NeverBounce Email Verification]
end
subgraph AI ["AI Intelligence"]
B1[Claude AI Writing + Reply Classification]
end
subgraph ED ["Email Delivery"]
C1[Instantly Sending + Warmup]
C2[10 Sender Inboxes 5 Google + 5 Microsoft]
end
subgraph OPS ["Operations"]
D1[Supabase Lead Database]
D2[Airtable Approval Dashboard]
D3[Google Appointment Schedules + Calendar]
end
subgraph COMM ["Communication"]
E1[WhatsApp Business Internal + Prospect Chat]
E2[Custom CRM System of Record]
end
A1 --> B1
A2 --> B1
A3 --> C1
B1 --> C1
C1 --> C2
C2 --> D1
D1 --> D2
D1 --> E1
D1 --> E2
D3 --> E2
style A1 fill:#FF6B35,color:#fff
style B1 fill:#E85A24,color:#fff
style C1 fill:#FF6B35,color:#fff
style D1 fill:#E85A24,color:#fff
style E1 fill:#25D366,color:#fff
style E2 fill:#FF6B35,color:#fff
Full transparency on what the system costs to operate. All tooling is managed and paid for by Makavele as part of the engagement.
At Phase 2 (5,000/week), infrastructure scales to ~$420/mo as additional inboxes and domains are provisioned. At Phase 3 (10,000/week), it scales to ~$850/mo with full inbox expansion and Apollo Organization plan. All tooling continues to be managed by Makavele.
Performance projections based on industry benchmarks for B2B cold outbound at the volumes outlined in this proposal, plus Creatica's documented average deal sizes.
At Creatica's typical client pricing — $2K–$5K setup fees (some clients $5K–$10K) and $1K–$4K monthly recurring revenue per close — here's the projected revenue at full Phase 3 volume (10,000 emails/month):
Every closed client adds to recurring revenue. By Month 6, if churn stays low, Creatica could see $100K+ in monthly recurring revenue from the system's first 6 months of compounding closes. The system pays for itself within the first 14 days of live sending.
If performance drops below these thresholds, the system automatically pauses and Makavele investigates — protecting Creatica's reputation and budget:
A phased rollout that ramps volume only as deliverability and conversion performance prove out. Conservative on day one, aggressive once metrics confirm the system is healthy.
System launches Monday. Domains begin 21-day warmup process while the team sends small hand-picked batches to top A-tier prospects. Quality controlled, deliverability monitored, system validated end-to-end. Early replies and first bookings begin coming in.
Warmup complete. System operates at full Phase 1 target volume — 2,500 emails per week for 4 consecutive weeks. ~10,000 emails per month. First A/B test runs in Week 5. First bi-weekly self-improvement loop runs Week 6 Sunday.
Once Phase 1 metrics gate is hit (reply rate ≥2.3% × 4 weeks, complaint rate <0.05%), volume doubles. Additional domains and inboxes provisioned. ~20,000 emails per month. Pipeline scales proportionally — bookings double, closes double.
Once Phase 2 metrics gate confirms the system is healthy at higher volume, scale to full operation. ~40,000 emails per month. Massive expansion of infrastructure: ~40 domains, ~80 inboxes, Apollo Organization plan. The system runs at its target steady-state volume from here on.
Each phase only unlocks if the previous phase hits its performance gates — reply rate held, complaint rate clean, deliverability metrics green. This protects against premature scaling and ensures every dollar of additional infrastructure is justified by results.
Makavele handles all technical setup, infrastructure, and ongoing operations. Creatica provides the creative inputs and system access points that make the system authentically "Creatica."